I’d like to firstly apologise at the delay in this update. As I am sure you will all be aware, there is a very unfortunate war happening in Ukraine, so last week was spent ensuring that two members of our staff team were able to get to safety, and had everything they needed for their family.
Both members of staff and their families are now in a safe place, and we have been able to use the start of this week to get this update ready for you.
So, without further delay, read on for our latest update, and everybody here at VitraCash wish you a lovely week.
Where we were:
Since late January, we have had our transactions, sign ups, card ordering and a few other bits turned off while we implement new security updates and a brand new design.
Where we are now:
We are preparing to turn everything back on again. This will be taken in two phases.
Phase 1: Account and Card Opening
During phase one, people will be able to sign up, go through verification, order a card and use the app. You will not be able to make any transactions immediately.
Phase 2: Transactions Enabled
This phase, which we will be gradually turning on as to not overwhelm the system and any updates, will see you able to utilise your account to its’ full extent, including making transactions with your Virtual and Physical cards.
Phase 2 will see customers contacted when their account is ready to make transactions. There will be a 2 week period that we add more and more people to the phase, and by the end of March, we should be prepared for everyone to be able to make transactions with their cards.
You will not be able to request that we turn your transactions on first, or include you in the next batch - it will be randomly assigned to keep it fair, and it will be a limited number of people in each new batch.
Once we have started the new phases above, within a week, another update will be pushed which will see our new app design, with thanks to @kasia.moon, go live for everyone.
Our amazing developers have worked really hard to eradicate pesky bugs, and we hope that before we go public, any further bugs which you might find - which should be very minimal - will also be eradicated.
Once we are ready to push the new update, we will post here on the forum. When the new version launches, a return to The Week @ VitraCash should also start, as we won’t be putting all of our time into the backend.
Until I can update you again on anything else, if you have a comment, question or reaction, you know what to do
Have a great week!