Order failed

Ordering the card failed but it was debited from my bank, I tried twice so it was debited twice.

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Hi and welcome to the VitraCash Community. :wave:

Unfortunately since this is an account issue, we as a community powered by our members, cannot help you. I’ll advise you to contact the VitraCash customer services on this email address support@vitracash.com

Thanks for your question.

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Thx, But it looks like the email address you provided is wrong.

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You’re absolutely right, thanks for that it’s been fixed. :+1:

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Hi Dsx112,
Sorry to hear this, I’m sure our support team will help you ASAP.
Could you share the version of the app you were using, the phone and the OS you are using? It helps us to find the bug and make sure it doesn’t happen again.

Thank you

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Android 12 app version 2.0.4

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Thank you,
we will look in to this now

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Exactly the same thing has happened to me today. Expect I’ve attempted to order more like five times and therefore have a whole load of pending charges in my account but no confirmation that my card was ordered. I have also emailed the support address.

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