Been trying to take the face recognition selfie to start the new card process!!! OMG I literally tried 200 times in every room, every lighting scenario, every background and it kept saying ‘No Face detected’ !
My arm has gone numb holding it up and pressing Retry.
Got a slight stubble on my face but barely.
I have done it 2 dozen times on other banking apps and never had an issue! Got to be glitchy software.
I’ll give it another shot tomorrow after a shave and on a sunnier day!
Not a good start Vitra.
I have tried several time too
Oneplus nord ce 2 lite 5G
I have a redmi note 11. I’ll try it on another phone. Shouldn’t need to at all.
I dont have my old phone anymore
Trade it in, to get cashback on my OnePlus
Worked fine on my old honor 8x! Must be an issue with the redmi!
Witch android version are you running?
11 on the redmi which did not work
Worked on android 10 on my old honor 8x.
Ordered the card, just waiting for the approval.
Possible alternative to curve which has made a lot of customers leave due to the new card limit.
This issue was already discussed in this forum. Opening new threads with a quick search is not a good way to start.
I recommend reading these threads, and see if it helps with the problem.
I have been unable to verify myself. Initially I tried using the app and whilst I positioned my face in the outer circle nothing happened, it just hung. There was also an inner circle within the outer circle some of the time, my arms are not long enough to get my face in the inner circle.
I found a link to a browser based verification and received the message “We could not verify you” a few times and then I was asked to continue on Chrome browser, but I am already using Chrome.
hi there, anyone the same crappy verification experience?
After going through two selfies the message “well done” seems quite promising. However, after uploading get the “we couldn’t verify you” message. Tried a couple of times - same result (well done at first - we couldn’t…after uploading). What’s the problem with this verification process?
Also, the provider for that process was being replaced, maybe that’s why you can’t go ahead for now.
My apologies, yes I should have searched more thoroughly.
Feel free to remove the thread if necessary.
BTW my verification was successful on android 10 honor 8x.