Face verification not working - No Face Detected

Been trying to take the face recognition selfie to start the new card process!!! OMG I literally tried 200 times in every room, every lighting scenario, every background and it kept saying ‘No Face detected’ !

My arm has gone numb holding it up and pressing Retry.
Got a slight stubble on my face but barely.

I have done it 2 dozen times on other banking apps and never had an issue! Got to be glitchy software.

I’ll give it another shot tomorrow after a shave and on a sunnier day!

Not a good start Vitra.

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I have tried several time too

Oneplus nord ce 2 lite 5G
Android 12

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I have a redmi note 11. I’ll try it on another phone. Shouldn’t need to at all.

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Good luck

I dont have my old phone anymore
Trade it in, to get cashback on my OnePlus

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Worked fine on my old honor 8x! Must be an issue with the redmi!

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Witch android version are you running?

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11 on the redmi which did not work
Worked on android 10 on my old honor 8x.
Not good!

Ordered the card, just waiting for the approval.
Possible alternative to curve which has made a lot of customers leave due to the new card limit.

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This issue was already discussed in this forum. Opening new threads with a quick search is not a good way to start.

I recommend reading these threads, and see if it helps with the problem.

Also, the provider for that process was being replaced, maybe that’s why you can’t go ahead for now.

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My apologies, yes I should have searched more thoroughly.
Feel free to remove the thread if necessary.

BTW my verification was successful on android 10 honor 8x.

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