i have just created my account and submitted verification video which i took in the dark as it’s 12 in the uk and registered my jeeves card and within 5 minute i have received a notification that my account is blocked
i don’t understand the reason is it because i took the selfie in dark or something else
no customer support or complaint team as i am coming from curve and never had a single decline since but this new competition is good however doing exactly the opposite by just not even giving reason or any help
Hello Rajm and welcome to the Vitracash Community
I am sorry to hear that you are having a hard time with the verification process.
Please email Support@vitracah.com as they can look into this for you.
If your verification needs to be manually approved, which is the reason you’ll have been temporarily blocked, it can take a day or two to be completed.
We are still a startup and don’t do verifications at midnight just yet.
Your verification will be reviewed soon.
I am sorry that you are disappointed, but there are a couple of ways you can get in contact with us, including the forum which you have done. It is designed to be faster for people than waiting for support email responses.
HI Ryan, thanks for the update, it is strange as your app is saying it is blocked and we can not offer you a card, however, you are saying that it needs manual verification, Please check the attached image and clarify if this is the case?
But the text says different it says offer one at the moment. That seems quite confusing and I can understand why he asked. Btw did you hear from that processing firm when transactions will be back?