Please give as many details about the bug are you reporting as possible:
On attempting to connect a credit card from BIN 414720 (Chase), the 3DS page shows up, spins, and then the app crashes. This happens when I try again, when I try a different card from the same issuer, and after rebooting.
Steps to reproduce:
Get a visa credit card issued by Chase
Open the Android app and log in.
Click “Your Wallet”
Click “Connect Card”
Enter the card information and press “Connect Card”
Watch the embedded browser come up, spin, and then the app crash.
Where are you seeing this bug? When trying to connect a card issued by Chase. Note that I have successfully linked cards from other issuers. Maybe this issuer is declining the test charge and the app isn’t prepared to handle that? If on one of our apps, what version of your software are you using, and what build of our app? Android eda86e109cc6314 When did you first notice the bug? 20/01/2022
Please add any screenshots you were able to take. It’s an app crash, the app exits and I see the home screen. If I try again, I get the Vitra keeps crashing message.
As background, this issuer’s fraud alert system is terrible. They freak out on most of my normal activity and make me call in to unlock. Then when there was actually fraud on the card they didn’t notice and I spotted it and told them to reissue. That was months ago and I’m on the reissued card number.
Adding the card to Vitra was successful. But anything after that declined. Three separate calls to the frontline fraud alert phone number claimed to fix it but did not. Apparently I needed to talk to the “Rapid Response” team that’s ironically only open during business hours. They didn’t tell me what they did, but it was cleared up on the 4th call with that time. I was then able to use the card with a different merchant. But after they did that, the card disappeared from Vitra’s list of connected cards. And now the app crashes if I try to add it again.
Ah so the fuller story here is the bank required 3DS the first time. Then after the “rapid response” team cleaned up, they marked it as manually approved and 3DS wasn’t required for a 0.00 charge (we think). Then the lack of 3DS requirement confused Vitra?
It did not confuse Vitra. We just can not accept it for safety reasons, unfortunately. But the problem is solved (just like paypall - for the cards, that do not mandate 3ds , we send a digit to your bank - and you will have to confirm the number in the app). I guess it’s being implemented now or implemented already. Should be available soon.